The Routledge handbook of service research insights and ideas
(Book)
Contributors
Published
London ; Routledge/Taylor & Francis Group, 2020.
Physical Desc
1 online resource
Status
Community College of Aurora - CentreTech - BOOKS
HD 9980.5 .R688 2020
1 available
HD 9980.5 .R688 2020
1 available
Description
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Copies
Location | Call Number | Status |
---|---|---|
Community College of Aurora - CentreTech - BOOKS | HD 9980.5 .R688 2020 | On Shelf |
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More Details
Published
London ; Routledge/Taylor & Francis Group, 2020.
Format
Book
Language
English
Notes
Bibliography
Includes bibliographical references and index.
Description
"The Routledge Handbook of Service Research Insights and Ideas offers authoritative coverage of current scholarship in the expanding discipline of service research. Original chapters from the world's leading specialists in the discipline explore foundations and innovations in services, highlighting important issues relating to service providers, customers, and service design. The volume goes beyond previous publications by drawing together material from different functional areas, including marketing, human resource management, and service process design and operations. These topics are important in helping readers become knowledgeable about how different functional areas interact to create a successful customer experience. This book is ideal as a first port of call for postgraduate students desiring to get up to speed quickly in the services discipline. It is also a must-read for academics new to services who want to access cutting-edge research"--,Provided by publisher.
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Citations
APA Citation, 7th Edition (style guide)
Bridges, E., & Fowler, K. (2020). The Routledge handbook of service research insights and ideas . Routledge/Taylor & Francis Group.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Bridges, Eileen and Kendra, Fowler. 2020. The Routledge Handbook of Service Research Insights and Ideas. Routledge/Taylor & Francis Group.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Bridges, Eileen and Kendra, Fowler. The Routledge Handbook of Service Research Insights and Ideas Routledge/Taylor & Francis Group, 2020.
MLA Citation, 9th Edition (style guide)Bridges, Eileen,, and Kendra Fowler. The Routledge Handbook of Service Research Insights and Ideas Routledge/Taylor & Francis Group, 2020.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
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